- All snakes are professionally packed with shipping materials specifically designed to ensure the safe arrival of your purchase. Heat or cold packs are used in all shipments if required.
- We do not ship in extreme conditions and will not ship when temperatures are below 40° or above 90° for the safety of the snake.
- We guarantee live and healthy delivery of all animals but the package needs to be received in person and receipt acknowledged within 2 hours either by email, text, or via a phone call. We have never had a snake die during delivery but in the highly unlikely event, this does happen, please do not freeze or dispose of the snake but contact us immediately.
- We prefer to ship on Monday to Wednesday if possible but other days can be arranged upon request. This ensures that if there is an unexpected delay with delivery, that the animal(s) don’t spend the weekend at the courier company’s shipping depot.
- Free shipping to anywhere in the continental US is free of charge for all orders over $750. Shipping at cost for all other orders. Please email for details.
Genetic Provenance, Health, and Gender Guarantee
- We guarantee that all our snakes are 100% correctly sexed.
- All ball pythons sold by us are guaranteed to be eating exactly as described when we sold them. We will not sell any animals that are not eating well.
- Because of the increasingly complex projects, even with our experience we can’t 100% guarantee accuracy on CoDom genes in our animals. (However, recessive/her genes and correct gender are always fully guaranteed.)
- We maintain comprehensive lineage and breeding records of all our animals. If you have any questions or would like to inquire about the lineage of a particular Ball Python you are interested in, please feel free to contact us.
Payment and payment plans
- We are able to accept almost any form of payment including Apple Cash, Venmo, Cash, Check, Money Order, Cash App, Paypal as well as most credit cards.
- Short-term payment plans (typically up to 3 months) are available with a 20% non-refundable deposit for purchases over $500. While you are paying off the balance of the payment plan, DGB Reptiles will continue to feed and care for your Ball Python to the highest standard and treat it like we do all our own Ball Pythons. All sales and payment plans are not refundable but we do appreciate that life circumstances do sometimes change. If you cannot keep up with the terms of the agreement, DGB Reptiles will issue you a credit toward a different snake. We are very easy to work with and approachable, so please contact us as soon as there is an issue and we will help you to find a solution that works for both parties. Please contact us directly to discuss payments plans.
- Shipping/delivery arrangements will be made when the outstanding balance is paid in full.
- DGB Reptiles cannot sell to any persons under the age of 18 without the written consent of a parent or legal guardian.
- Verifying the legality of owning a Ball Python in your city, state, or country is the buyer’s responsibility. DGB Reptiles cannot independently verify all local laws and ordinances.
- DGB Reptiles reserve the right to decline a sale.